stewamax wrote:Given that the router is a BT Home Hub 2, perhaps the service was 'high speed' when it was installed, but our perception of what high speed is has changed in the meantime.
And if it is a 2A (made by Thompson), they are notoriously unreliable. The landlord can probably get a replacement (Home Hub 5) from BT for nothing.
To try to avoid any discussions with the university about what 'high speed' actually means (no agreed definition I assume) I provided my son with a utility which measured 'pings' (set to ping google.co.uk). This showed that the connection was frequently failing completely for extended periods quite a few times per hour and that when the connection actually worked it was very slow. He also used a utility on his 'phone to measure download speed and - when it worked - indicated < 2Mbps. The fact that the connection frequently failed was sufficient for anyone to agree that the service whether 'high speed' or not was unacceptable.
I did actually contact the landlord, which is a company based in Bristol, and not only did they not wish to speak to me about it they made it clear that they felt under no obligation to do anything about it. Their contract is with the university and not with my son, anyway.
RC