redsturgeon wrote:https://www.gov.uk/buy-sell-your-home/estate-agents
Estate agents must also treat buyers fairly. They must show any offers promptly and in writing to the person selling the house.
John
I have now spoken to the [12 year old] agent who miraculously got out of his meeting half an hour early and who claims not to have seen my email until this morning.
He says he will put the offer forward but he waffled on and on about needing more evidence of my ability to proceed. I do understand that. But I don't know how to resolve it. He is not happy with the mortgage decision in principle because it is from a broker (London and Country, one of the biggest) and they can only accept them from a "broker they trust" - he KEPT referring to his mortgage broker and saying I had to go in and see him, I said I was not interested in their mortgage broker at all. He said their mortgage broker is the only one who can tell them whether to accept my offer as evidence (heh, funny that!) as he [EA] "obviously doesn't know anything about mortgages". Really?
He then kept saying because it was only from the broker I had to call the broker and get them to get the offer from the provider, otherwise I had to speak to his broker. (I was getting quite cross by this point). I said no, the broker could not go forward with applying for a mortgage from a provider until I had something to get a mortgage FOR, so he would do that once I had an offer accepted.
He was adamant that the broker would give me the full offer so in the end I said "you call them, see what they say".
He then started saying he needed evidence of the money from ex - well, yes. So I asked him what evidence and he didn't know. He said that a mortgage offer from a broker would be fine. I said ex isn't using a broker, he's going straight to the provider, so it would be the offer from the provider - he said "yes, through a broker", I said no, he's not using a broker....we went round that circle a few times (how come I have to get an offer from a provider but his is allegedly through a broker even though it isn't'?). I explained again it is direct with a provider so he said could I get him the name of the broker, I said "advisor..." and he said yes. I then explained that it wouldn't do him any good, there was no reason the agent would speak to him, I have no relationship with ex's mortgage provider and there is no reason they would speak to a random estate agent.
I asked him twice what usually happens in these situations and he said obviously other people had dealt with this sort of thing but he hadn't. Well, mate, neither have I!
So, I have mailed ex and asked for a copy of his offer in principle (which I know he has because I have been peeking at his post) and for him to tell me the name of his agent and give his agent permission to speak to the EA. I've also, for good measure, asked for the details of his solicitor.
I shall now call my broker and ask them for some sanity in the situation.
And hell will freeze over before I submit to dealing with the mortgage broker at the estate agent!
![Smile :)](./images/smilies/icon_e_smile.gif)
Mel